- On the day of arrival, guests can check in any time from 1600 onwards; on the day of departure, guests are required to check out by 1100.
- St Pancras Chapel may not be used for parties or events without the express permission of the owner.
- Young children accompanied by their parents or guardians are welcome at St Pancras Chapel, but must be kept under their parents’ or guardians’ strict supervision.
- Pets are welcome and have the run of the garden, but must be kept under control at all times under the owner’s strict supervision. No pets are allowed on furniture, including chairs, settees and beds. Animal fouling anywhere on the premises is strictly prohibited and will incur a charge to the guest’s damage deposit.
- There is no smoking allowed anywhere inside St Pancras Chapel. Any infraction will incur a charge to the guest’s damage deposit for the costs of intensive cleaning for curtains, carpets, furniture covers and fabrics etc.
- Please use drinks coasters and placemats provided, with particular regard for polished wooden surfaces. Infractions may incur a charge to the guest’s damage deposit for the costs of repairing the damage.
- Guests are welcome to use the snooker table (remove the dining tabletop leaves and carefully lift table on the ratchets at each end); but please observe the displayed rules. There is more information about how to use the snooker table in the information booklet.
Terms and Conditions…
1.1 These terms and conditions (the “Booking Contract”) are between and shall bind the property owner, Saint Pancras Chapel Ltd, or manager (“we”, “us” and “our”), and the holidaymaker(s) who book our property (the “Property”) through one of the websites set up for the purpose, for example saintpancraschapel.com (the “Website”). Each such booking is referred to in the Booking Contract as a “Booking”. References to “you” or “your” are references to the person making the booking and ALL members of the holiday party.
1.2 Any Booking is subject to the Booking Contract. This Booking Contract contains the entire agreement between us and you and forms the basis of your agreement with us so please read it carefully. Nothing in this Booking Contract affects your usual statutory rights
1.3 For the avoidance of doubt, you acknowledge and agree that the provider of the Property is Saint Pancras Chapel Ltd (Company number 10290024), registered at: 310 Stafford Road, Croydon, Surrey CR0 4NH, United Kingdom.
- Making your Booking
2.1 You can book the Property with us by making the payment specified in the initial quote provided to you by us (the “Quote”). The Booking shall be made and this Booking Contract shall be effective once the Initial Deposit (as defined below) and full payment has been received by Saint Pancras Chapel Ltd.
2.2 You must pay the full amount specified in the initial quote and the Deposit to make a Booking.
2.3 You shall be required to pay the applicable damage deposit (the “Damage Deposit”), cleaning fee and/or any other fees (“Other Fees”) as part of your payment in full or your Balance payment (as applicable). You should carefully check the details of the Quote before making any payment to Saint Pancras Chapel Ltd regarding your Booking and inform us immediately of any errors or omissions.
- Paying for your Booking
3.1 Where you have only paid the booking fee and an Initial Deposit, you are required to send to Saint Pancras Chapel Ltd your payment for the Balance and you may be required to pay the Damage Deposit and/or Other Fees within a certain period prior to the arrival date specified in the email confirmation (the “Arrival Date”). If you fail to make the balance payment due to us in full and on time we shall be entitled to treat your Booking as cancelled by you and the Cancellation Policy (as defined below) shall apply.
- If you cancel or amend your Booking
4.1 If you need to cancel or amend your Booking you must write to us or email us as soon as possible. A cancellation or amendment will not take effect until we receive confirmation from you. The cancellation policy (“Cancellation Policy”) applies to your Booking and Saint Pancras Chapel Ltd will refund any amounts due to you in accordance with the agreed Cancellation Policy.
4.2 In the event that:
(a) Any Balance required from you is not paid in accordance with the timeframes set out in the Cancellation Policy; or
(b) You do not arrive at the property within 24 hours of your arrival time without notifying us,
then we shall be entitled to treat your Booking as being cancelled by you and the Cancellation Policy shall apply.
- If we cancel or amend your Booking
5.1 We would not expect to have to make any changes to your Booking once it is agreed between you and us, but sometimes problems occur and we do have to make alterations or, very occasionally, cancel Bookings.
5.2 If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your Booking. If we cancel your Booking, Saint Pancras Chapel Ltd will refund you any fees you have already paid to Saint Pancras Chapel. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).
- Cancellation Policy
6.1 A booking can be cancelled in writing with a full refund up to 60 days before the arrival date; thereafter, no refund will fall due for cancellations. (Saint Pancras Chapel Ltd strongly advises guests take out comprehensive travel insurance. If guests choose not to take out comprehensive travel insurance, they accept responsibility for losses they incur due to cancellation.)
6.2 Cancellations may only be made in writing.
6.3 Only the guest who made the booking can effect a cancellation.
6.4 If the Booking and Damage Deposit have not been paid in full 59 days before the Arrival Date, we may – at our discretion – cancel the booking without refund.
- The Property
7.1 You can arrive at the Property after the time specified by us on the Arrival Date for your holiday and you must leave by the time specified by us on the departure date we give you. We will let you know these times in writing in advance of your stay.
7.2 If your arrival will be delayed, you must contact the person whose details are given on the booking confirmation email so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the Booking as having been cancelled by you and we shall be under no obligation to refund you via Saint Pancras Chapel Ltd for fees already paid to us. Please see the Cancellation Policy for further details.
- Your obligations
8.1 You agree to comply with the regulations set out in any property manual at the Property and any other regulations reasonably specified by us from time to time and ensure that they are observed by all members of your party. You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition.
8.2 You agree not to cause any damage to the walls, doors, windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
8.3 You agree to take all necessary steps to safeguard your personal property while at the Property.
8.4 You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
8.5 You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless permitted by us in writing in advance. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances. Any refund will be at our sole discretion.
8.6 You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of essential repairs, in an emergency or to ensure you are complying with this Booking Contract.
9.1 The number of persons occupying the Property must not exceed the number provided by you at the time of making the Booking (unless you have notified us of the increase at least 14 days before the start of the Hire Period and Saint Pancras Chapel Ltd has agreed to the increase and if applicable you have paid an additional fee) or the maximum occupancy limit of the Property.
9.2 If the number of persons occupying does exceed the numbers provided then:
(a) You may be required to pay an additional sum to cover the additional person(s); or
(b) If the maximum capacity for the Property is exceeded, the additional persons will not be permitted to occupy and if they continue to do so, we may enter the Property and require you to vacate the Property. If we take this step, the Booking period shall be cancelled with immediate effect and you shall not be entitled to a refund or any compensation for any reason due to the Booking coming to an end early.
- Use of the Property
10.1 You agree not to use the property for any illegal or commercial purpose or to sublet it or otherwise allow anyone to stay in it without agreeing this with Saint Pancras Chapel Ltd.
10.2 We can refuse to allow you into the Property or ask you to leave if we reasonably believe you or anyone you have have invited to the Property is behaving or has behaved illegally or antisocially or that damage has been, is being or is likely to be caused. If we take this step, the Booking shall be cancelled with immediate effect, and no refund to you will be paid.
10.3 You must not hold events (such as parties, celebrations or meetings) at the Property without agreeing this in advance with us. If you do, we can refuse to allow you into the Property or ask you to leave. If we take this step, the Booking shall be cancelled with immediate effect. In such circumstances you will not receive a refund of any monies paid for the Booking and Saint Pancras Chapel Ltd will not be legally responsible or liable in any way to you.
10.4 You must allow us (or any agent or representative) access to the Property at any reasonable time during the Booking. In the event of an emergency or where any problems need resolving quickly and it is not possible to contact you, Saint Pancras Chapel Ltd, its agents or representatives may enter the Property at any time without giving prior notice to you.
11.1 The Property is completely non-smoking. Any smoking in the Property will incur substantial additional cleaning costs for which you will be liable and which Saint Pancras Chapel Ltd will be entitled to deduct from your security deposit.
12.1 Where pets are permitted in the Property:
(a) They must not be left unattended in the Property (including the garden and grounds) at any time;
(b) They must not be allowed in any of the bedrooms or on any of the furniture within the Property;
(c) They must be kept under strict control at all times;
(d) They must not foul inside the house;
(e) You must clear up any fouling on gardens or grounds without delay.
12.2 Your failure to observe these conditions will incur substantial additional cleaning costs for which you will be liable and which Saint Pancras Chapel Ltd will be entitled to deduct from your security deposit.
12.3 You recognise and agree that no part of the Property (including the gardens and grounds) is ‘escape-proof’ for pets, and it is your responsibility to ensure that your pets do not escape from the Property.
- Damage, breakages and loss
13.1 You will be responsible and account to/reimburse Saint Pancras Chapel Ltd for all damage, breakages or loss caused by you or your pets to the Property.
13.2 Where any breakages, damage or loss occurs you should report the same to us as soon as reasonably practicable and where possible before the end of the Hire Period.
13.3 If during the Hire Period we are concerned about the extent of any damage or breakages then we have the right to enter the Property and require you to vacate the Property. If we do take this step then the Booking shall be cancelled with immediate effect and you shall not be entitled to a refund or any compensation for any reason due to the Hire Period coming to an end early.
- Security Deposit
14.1 Saint Pancras Chapel Ltd requires you to pay a Security Deposit. Saint Pancras Chapel Ltd will notify you of the amount of the Security Deposit and when this is payable and it will be shown on the confirmation invoice.
14.2 Saint Pancras Chapel Ltd shall be entitled to use the Security Deposit:
(a) If during the Hire Period there are any breakages or damage to the Property or any items otherwise need replacing; or
(b) If after you have vacated the Property this requires cleaning beyond what would be reasonably expected.
14.3 If after deducting these costs any part of the Security Deposit remains this shall be returned to you.
15.1 Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint, it is important that remedial action is taken as soon as possible.
15.2 It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve problems properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence at the Property.
15.3 If any complaint cannot be resolved during your holiday, you must write to us or email us with full details within 28 days of the end of your Booking.
15.4 For the avoidance of doubt, you shall always contact Saint Pancras Chapel Ltd if you have any complaint in relation to your Booking or the Property.
- Limit of Liability
16.1 Our maximum liability for losses you suffer as a result of us acting in breach of this Booking Contract is strictly limited to the amounts received by us in relation to your Booking. We shall not be liable for any losses which are not a foreseeable consequence of us breaching this Booking Contract. Losses are foreseeable where they could be contemplated by you and us at the time your Booking is confirmed by us.
16.2 Your Booking is made as a consumer for the purpose of a holiday and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.
16.3 For the avoidance of doubt, Saint Pancras Chapel Ltd shall not be liable to you or responsible for:
(a) any issue between you and us regarding the Booking;
(b) any failure in relation to any payments due to the failure of a payment solution provided by a third party; and
(c) the rejection of any payment of yours by a third party payment solution provider.
16.4 This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.
- Law and Jurisdiction
17.1 This Booking Contract (including any non-contractual obligations arising under or in relation to this Booking Contract) between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be exclusively dealt with by the Courts of England and Wales.
18.1 You may not transfer your Booking or any rights and responsibilities under this Booking Contract to any other person, without our prior written consent.
18.2 If at any time any part of this Booking Contract is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.
18.3 This Booking Contract, together with the Cancellation Policy and our confirmation email contain the entire agreement between us and you relating to the Booking and shall supersede any previous agreements, arrangements or discussions between you and us, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between you and us prior to receiving the confirmation email except as expressly stated in this Booking Contract. Neither you nor we shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into this Booking Contract (unless such untrue statement was made fraudulently) and that party’s only remedy shall be for breach of contract as provided in this Booking Contract.
18.4 We will not be in breach of this Booking Contract, or otherwise liable for any failure or delay in performance, arising from any circumstances beyond our reasonable control including, without limitation, flood, fire, explosion or accident (see also 18. Force majeure below).
- Force majeure
19.1 Saint Pancras Chapel Ltd shall not be liable to you if it is prevented from, or delayed in performing, its obligations under these Conditions or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including (without limitation) strikes, lock-outs or other industrial disputes (whether involving Saint Pancras Chapel Ltd or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors, staff illness.
- Security, privacy and data
21.1 Please be forewarned that it is possible to catch computer viruses by accessing a web page or by downloading or running an infected program. Whilst Saint Pancras Chapel Ltd has taken steps to ensure that the pages on this website are free from infection, such is the nature of the Internet that no assurance can be given that the pages of this website are indeed free from infection. It is a condition of us allowing you free access that Saint Pancras Chapel Ltd will not be liable for any loss or damage suffered by any person accessing this website or any third party resulting directly from the transmission of a computer virus resulting from the accessing of this website.
21.2 Please note that the information available on this website may be incomplete, out of date or incorrect. It is therefore essential that you verify all such information with us before taking any action in reliance upon it. It is a condition of us allowing you free access to the material on this website that you accept that we will not be liable for any action you take in reliance on the information on this website.
21.3 The contents of the pages on this website are copyright Saint Pancras Chapel Ltd. The copying or incorporation into any other work or part or all of the material available on this website in any form is prohibited save that you may: download extracts of the material on the site for your personal use; or copy the material on the site for the purpose of sending to individual third parties for their personal information, provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
1.1 We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
- Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you provide to us when registering with our website (including your email address);
(c) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
(d) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
(e) information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);
(f) information that you post to our website for publication on the internet;
(g) any other personal information that you choose to send to us.
2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.
- Using your personal information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) administer our website and business;
(b) send you goods purchased through our website;
(c) send statements, invoices and payment reminders to you, and collect payments from you;
(d) send you non-marketing commercial communications;
(e) send you email notifications that you have specifically requested;
(f) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(g) send you marketing communications relating to our business [or the businesses of carefully selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(h) deal with enquiries and complaints made by or about you relating to our website;
(i) keep our website secure and prevent fraud;
3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
3.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
3.6 All our website financial transactions are handled through our payment services providers. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
- Disclosing personal information
4.1 We may disclose your personal information to [any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.4 Except as provided in this policy, we will not provide your personal information to third parties.
- International data transfers
5.1 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
- Retaining personal information
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
- Security of your personal information
7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.4 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
- Your rights
9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
- Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
- Updating information
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
We had a thoroughly enjoyable stay at the Chapel, very comfortable, beautifully furnished and what a lovely setting. We’ll be coming back!
MRS C CLARKE, CARSHALTON